Privacy Policy
This Privacy Policy explains how Fernand Dufresne inc. (hereinafter referred to as "SPRINT") collects, uses, and shares your personal information, as well as how you can access and correct that information if necessary. The Policy also outlines our use of non-personal information collected via our website.
By visiting the website http://www.depanneursprint.com/ (hereinafter referred to as the "Website"), contacting us, agreeing to receive emails from SPRINT, or entering into any contractual relationship with SPRINT, you accept the terms of this Policy.
This Policy does not cover third-party websites. Therefore, SPRINT cannot be held responsible for the privacy policies, procedures, and practices of these third parties.
PERSONAL INFORMATION This Policy applies to “personal information,” meaning any information that relates to a natural person and allows that person to be identified. a. Collection of Personal Information SPRINT may request personal information in any of the following situations:
when you make a purchase, place an order for our products or services, or join one of our reward programs, including Milliplein; when you open a customer account; when you apply for credit; when you request information or prices for our products and services; when the legal warranty applies; when you return or exchange a product or request a refund; when you visit our websites; if an incident occurs involving you at one of our locations, causing material or physical harm to a SPRINT representative, employee, third party, or yourself; when you participate in a contest organized by SPRINT; when you take part in a survey conducted by SPRINT; when you contact us. Depending on the applicable situation, you may be asked to provide personal information such as your name, address, postal code, phone number, email address, or an ID document.
On our websites, you can request information, submit comments and suggestions, view promotions, create a customer profile, subscribe to a newsletter, join a program, respond to surveys or participate in contests, or apply for a job at SPRINT. In these cases, you may be asked for information such as your name, address, postal code, phone number, email address, date of birth, homeowner or tenant status, Milliplein card number, user ID and password, preferred communication methods, education and work experience, or personal interests. Some information collected when you create a customer profile is stored securely in your profile, allowing you to complete future transactions more quickly. You can modify or update this information by accessing your customer profile.
b. Use of Personal Information Only SPRINT employees who need the information to perform their duties will have access to your personal information. SPRINT uses collected personal information for the following purposes:
to prevent fraud and errors; to provide you with personalized services and fulfill them accurately and completely (transactions, purchases, orders, account payments, returns, refunds, or exchanges); to assist you in contacting us and visiting us; to offer you services and support; to ensure your satisfaction and follow up accordingly; to enhance your shopping experience and improve our product and service offerings; to establish and maintain good business relationships and healthy relationships with our customers; with your consent, to inform you about our products, services, and promotional offers, as well as the best ways to benefit from them. These targeted communications are based on the interests you indicated when creating your customer profile; to produce statistics that do not contain any information that could identify you; to comply with applicable laws. Collected personal information will only be used for the stated purposes or the purposes specifically mentioned at the time you provided the personal information.
Rest assured that personal information collected on our websites will not be used automatically to send you special offers or other commercial communications unless you consented at the time of providing the information or if you subscribe to our newsletter. You can always withdraw your consent to receive information, special offers, or other commercial communications by clicking the unsubscribe link included in all communications sent by SPRINT. You can choose to be removed from a specific mailing list or from all SPRINT mailings and newsletters.
c. Sharing of Personal Information SPRINT will not share your personal information with anyone except for SPRINT representatives, service providers, or agents who need the information to perform their duties or fulfill their contract. SPRINT may also share your personal information if you have previously consented, if you explicitly requested such sharing, or as permitted by law.
SPRINT may offer certain products and services provided by agents and third parties, such as credit or debit card processing. In providing these services, personal information may need to be shared with these third parties so that they can fulfill their obligations properly.
SPRINT may offer promotions and programs, including reward programs, in partnership with identified merchants ("Partners"), allowing you to earn or redeem reward points with these Partners. SPRINT may share the personal information necessary for managing the reward points you earn or redeem with these Partners, confidentially and in accordance with contractual security measures. Additionally, we may share anonymized or non-personal information with these Partners for statistical purposes. Our Partners will not use the information provided to send you special offers or other commercial communications unless you consented.
If SPRINT merges with another company, sells all or part of its assets to another company, or undergoes a financing process, the personal information it holds may be shared with the merging company, the purchasing company, or the lending company. In such cases, the information will be used in accordance with this Policy.
Please note that personal information held by SPRINT may be disclosed as part of a search warrant, investigation, or any other legal process or court order. It may also be disclosed to an investigative body acting on a breach of an agreement or a violation of the law. Additionally, this information may be disclosed as required by law.
Personal information may also be shared as part of a debt collection process.
d. Retention of Personal Information SPRINT stores your personal information on a server located in Quebec, Canada. SPRINT is committed to taking all reasonable security measures to protect the personal information you provide. To prevent unauthorized access or disclosure and ensure proper use of the information, SPRINT has implemented physical, administrative, and technical procedures to secure the collected information. However, no security mechanism is perfect, and you should be aware that there is always some risk that personal information you transmit may be disclosed without your consent and without SPRINT’s fault. SPRINT will retain your personal information as long as necessary or as required by laws, regulations, and government orders.
e. Withdrawal of Consent You may withdraw your consent for SPRINT to use or share your personal information at any time. Please send your request for withdrawal of consent in writing to the email address listed in the "Contact" section. Note that we may require proof of identity to identify you. Be aware that withdrawing your consent for the use or sharing of your personal information, in whole or in part, may, in some cases, prevent SPRINT from completing a transaction, return, exchange, or refund or providing one or more products or services.
f. Right of Access and Correction Upon written request and with proof of identity, you can review the personal information we have collected, used, or shared, and request corrections if necessary, as allowed or required by law. To ensure the personal information we hold about you is accurate and up-to-date, we invite you to promptly inform us of any changes to your personal information.
g. Policy Updates We may occasionally modify this Privacy Policy. This Policy is current as of December 1, 2019. We encourage you to review this Policy online, on our websites, periodically to stay informed of any changes.
h. Contact For any requests regarding access or corrections to your personal information, withdrawal of consent, or questions and comments about our Privacy Policy, please contact our Privacy Officer by mail or email at:
Customer Service SPRINT 455, des Entrepreneurs Québec (QC) G1M 2V2 info@depanneursprint.com
OTHER TYPES OF INFORMATION COLLECTED a. Information Collected via Our Website SPRINT collects, via its websites, information about the pages visited, the URLs used, the type of browser used, and the IP address. Most of this data is collected through cookies or other tracking technologies.
Our website pages use cookies and web beacons. This data is collected to provide information about the use, performance, and effectiveness of our website. This non-personal information allows us to improve the content and usability of our websites and understand our customers’ browsing habits.
b. Cookies A cookie is a small data file sent by a website to the browser you use to access the site. Cookies are sent when you visit our website, request or customize information, or register for certain services on our website. Cookies are stored in your browser’s cache. Cookies do not transmit any personal information to our website. Generally, there are “session” cookies and “persistent” cookies.
“Session” cookies do not remain on your computer when you leave our website or close your browser. The information collected helps us analyze browsing habits on our website. This allows us to improve the content, customize the site, and make it easier to use. “Persistent” cookies remain on your computer. They simplify personalization and registration services. Persistent cookies help us remember what you viewed during your visit, recognize you if you have a customer profile (though profile access still requires your password), and facilitate future transactions. Persistent cookies can be manually deleted by the user.
Most browsers accept cookies by default, but you can usually refuse or limit them by adjusting your browser preferences. If you refuse cookies, please note that some features of our site may not function properly, and certain pages may not display correctly. We invite you to check your browser’s options for more details about using and disabling cookies.
c. Web Beacons HTML-format electronic newsletters use web beacons alongside cookies to generate website usage statistics. A web beacon is a single-pixel electronic image (1x1) or a transparent GIF. They can recognize certain information on a visitor’s computer, such as the visitor’s cookie number, the time and date of a page visit, and the page description where the beacon is located. You can disable certain web beacons by rejecting the associated cookies.
